Shipping Policy

We take great care in packaging every piece to ensure it arrives in the same condition it left our workshop. Here's what to expect once you place an order.

1. Delivery Coverage

We currently deliver across India — from major metros to smaller towns — via our courier and logistics partners. International shipping is not available at this time.

2. Delivery Methods & Timelines

Delivery timelines are estimates from the date of dispatch, not order date, and may vary based on your location and courier availability. Custom-framed pieces require additional production time before dispatch — you'll see the estimated production window in your order confirmation.

3. Order Processing Time

• In-stock, ready-made items are typically dispatched within 1–2 business days of order confirmation.
• Custom-framed pieces built through our Frame Customizer typically require an additional 3–7 business days for production before they are dispatched, depending on complexity.
• You will receive a dispatch confirmation once your order leaves our workshop.

4. Order Tracking

Once your order ships, you can track its status from your Account page under Order History. Tracking details, including courier name and AWB number, will be added to your order as soon as they are available.

5. Packaging

Every piece is individually wrapped, cushioned, and boxed to withstand transit — mirrors, glass, and framed artwork receive extra corner protection and "fragile" handling labels. Our White-Glove Delivery option additionally includes in-home unpacking and placement for large or delicate pieces.

6. Delivery Attempts & Address Accuracy

• Please ensure your shipping address and phone number are accurate and reachable — our courier partners will attempt to contact you before delivery.
• If delivery cannot be completed after multiple attempts due to an incorrect address or unavailability, the order may be returned to us, and re-shipping charges may apply.

7. Damaged in Transit

If your order arrives visibly damaged, please note this with the courier at the time of delivery where possible, and contact us within 48 hours with photos. See our Refund Policy for how we resolve transit damage.

8. Contact Us

For shipping questions or to check on an existing order, reach us at:

vipulshah421@gmail.com
8126860905
Dehradun, Uttarakhand