Vipul Arts ("we", "us", "our") operates vipularts.com and is committed to protecting the privacy of everyone who visits our site or shops with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us, including:
- Account details: name, email address, phone number, and password (stored as a secure hash, never in plain text).
- Order details: shipping and billing addresses, items purchased, and order history.
- Payment information: processed directly by our payment partner (Razorpay); we do not store your card, UPI, or netbanking credentials on our servers.
- Communications: messages you send us via email, phone, or contact forms.
We also automatically collect limited technical information, such as IP address, browser type, and pages visited, to keep the site secure and improve performance.
2. How We Use Your Information
- To process and fulfil your orders, including coordinating delivery with our shipping partners.
- To create and manage your account, including your saved addresses and wishlist.
- To communicate with you about orders, customer service requests, and — only if you opt in — promotional updates.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations, including tax and accounting requirements.
3. Sharing Your Information
We do not sell your personal information. We share information only as necessary with:
- Payment processors (Razorpay) to securely process transactions.
- Shipping partners (Shiprocket and affiliated couriers) to deliver your order.
- Service providers who help us operate the site, strictly under confidentiality obligations.
- Legal authorities where required by law, regulation, or valid legal process.
4. Data Security
We use industry-standard safeguards to protect your information, including encrypted connections (SSL/TLS), hashed passwords, and encrypted storage of sensitive integration credentials. No method of transmission or storage is 100% secure, but we work to protect your data using appropriate technical and organizational measures.
5. Cookies
We use essential cookies to keep you logged in, remember items in your cart, and protect against cross-site request forgery. We do not use cookies for third-party advertising.
6. Your Rights
You may:
- Access, update, or correct your account information at any time from your Account page.
- Request deletion of your account and associated personal data, subject to our legal obligation to retain order and tax records for a reasonable period.
- Opt out of marketing communications at any time.
To exercise these rights, contact us using the details below.
7. Children's Privacy
Our site is not directed to children under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
9. Contact Us
For any privacy-related questions or requests, reach us at:
vipulshah421@gmail.com
8126860905
Dehradun, Uttarakhand